DecantZone Returns
At DecantZone, your satisfaction is our top priority. We aim to provide you with a seamless shopping experience, and part of that includes an easy-to-follow returns process. Below are the steps and guidelines for returning items bought from our store.
Eligibility for Returns
You must request a return within 30 days after receiving your order.
Only unopened and sealed perfume decants or fragrance samples are eligible for return.
Products that have been used or opened cannot be returned or refunded.
How to Start a Return
Get in Touch: To begin the return process, please contact our customer service team for return approval and step-by-step instructions.
Return Shipping Costs: Customers are responsible for paying the return shipping fees, unless the return is due to an error on our part (such as sending the wrong fragrance or atomizer size).
Track Your Return: We highly recommend using a trackable shipping method to ensure your return is safely received, as DecantZone is not responsible for lost returns.
Refund Procedure
After we receive your returned item and confirm it meets our return policy, we will process your refund within 10 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping fees from the original order are non-refundable.
In exceptional cases, processing delays may occur, and we appreciate your understanding in these situations.
Important Notes
Damaged or Incorrect Items: If you receive a product that is damaged or incorrect, please reach out to us within 48 hours of delivery. Remember to include photos of the item to help us resolve the issue quickly.
Post-Delivery Responsibility: Once your order is delivered, DecantZone is not responsible for any damage, loss, or theft.
Need Assistance or Have Feedback?
Your opinion matters to us. We are always looking for ways to improve our services. If you have any questions or concerns regarding our returns policy, don’t hesitate to contact our customer support team.
Thank you for trusting DecantZone for your fragrance needs. Your satisfaction is our priority!