DecantZone Returns
At DecantZone, we prioritize your happiness above all else. Our goal is to offer a smooth shopping experience, complete with a straightforward and transparent returns process. Below, you’ll find the instructions for returning items purchased from our store.
Return Eligibility
Returns must be requested within 30 days of receiving your order.
Only unopened and sealed perfume decants or fragrance samples can be returned.
Used or opened items are not eligible for a refund.
How to Begin a Return
Contact Us: To initiate a return, please reach out to our customer service team to obtain return approval and detailed instructions.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our end (e.g., incorrect fragrance or wrong atomizer size).
We recommend selecting a trackable shipping service to ensure your return is not lost in transit, as DecantZone cannot be held liable for lost returns.
Refund Process
Once your return is received and inspected to confirm eligibility, we will process your refund within 10 business days. Refunds will be credited back to the original payment method.
Please note, original shipping charges are non-refundable.
In rare instances, there may be processing delays beyond our control, and we kindly ask for your understanding in such cases.
Important Reminders
Damaged or Incorrect Products: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Be sure to include photos of the item for a quicker resolution.
Responsibility After Delivery: DecantZone is not liable for any loss, damage, or theft occurring after delivery has been completed.
Feedback and Assistance
Your feedback is important to us as we continually strive to enhance our services. If you have any questions or concerns about our returns policy, feel free to contact our customer support team.
Thank you for choosing DecantZone for your fragrance discovery. Your satisfaction is truly important to us!